Ordering Policy and Procedure

Welcome to Shokesu’s online store. We are committed to providing you with a seamless and satisfying shopping experience. Please review our ordering policy and procedure to ensure a smooth transaction.

  1. Selecting Products Customers can browse our collection of sake and select the desired bottles. Each item can be added to the shopping cart by clicking the “Add to Cart” button.
  2. Checkout Process Once you have added your desired products to the cart, proceed to checkout. During checkout, please provide all necessary details, including shipping information and contact details. Upon completing the checkout process, you will receive an order confirmation email acknowledging your purchase.
  3. Order Confirmation and Shipping Details Within 24 hours of receiving your order confirmation, we will follow up with an email detailing the total cost, including shipping charges. This email will include a secure link for you to complete your payment.
  4. Payment To finalize your order, please use the provided link to make your payment within 24 hours of receiving the follow-up email. Prompt payment will ensure timely processing and shipping of your order.
  5. Shipping Once payment is received, your order will be processed and shipped in accordance with our shipping policies. You will receive a notification with tracking information once your order has been dispatched.
  6. Additional Information For any changes or cancellations, please contact us immediately after placing your order. We will do our best to accommodate your request, though please note that cancellations may be subject to a 10% fee if the order has already been processed.

Thank you for choosing Shokesu. We look forward to serving you.

Contact Information For any inquiries or further assistance, please contact us at [email/phone number].

Returns and Cancellations

Changing Your Order

If you make an error while ordering, please contact us immediately and we will do our best to accommodate your request.

Cancelling Orders

Cancelled orders are subject to a 10% fee if your sake has not shipped. Once the order has shipped, we cannot accommodate cancellations.

Orders with Payment Terms

All invoices are due on receipt unless otherwise noted. In the event of invoices being past due (within 7 days of invoicing), they may be automatically cancelled without notice and subject to our 10% cancellation policy.

Issues Upon Delivery

Please inspect box upon signing for delivery. If you notice any damage to the box, please refuse delivery and have the courier return to Shokesu. This is the only time we will accept a return. If you believe there is an error with your order upon delivery, please contact us immediately so that we can review your request in a timely fashion. Requests must be submitted no later than three (1) business day after delivery and will be reviewed on an individual basis. Please note: Shokesu will in no event issue cash refunds for or accept returns.

Faulted or Damaged Sake

We take the utmost care to ensure that all the sake we sell has been carefully stored and remains in sound condition. We cannot control how UPS handles the packages. Again, please inspect before signing for the delivery and do not accept if there is any damage. We take great care in packing the bottles to withstand travel. Generally speaking, all of our sake is sold as-is, though we do encourage you to send us an email if you discover any issues with your sake upon opening.

Tracking and Acceptance of Delivery

You are solely responsible for tracking and monitoring your shipment. Any packages that are refused (unless damaged) or unable to be delivered to you will be returned to Shokesu at your expense. If we receive an unopened package back that is not damaged there will be a 50% restocking fee. There will be no refunds for packages sent back that have been signed for and opened.

Delivery Timelines

Orders are typically fulfilled in 1-2 business days. Due to the strict climate control measures we take for all sake we only ship overnight. Monday through Thursday. If you are in the Los Angeles area you can request hand delivery for a $50 fee.

Shipment Quality Control

Orders are packed in protective wrap and vinyl with the right amount of protective material. In the event that the sake is being stored in its original case, we will open the case to confirm the product, then ship the bottles and the case separately. If you do not want us to open sealed boxes, please let us know but you accept the condition of the bottle upon receiving.

Weather-Related Shipping Concerns

We encourage our clients to only ship sake during more moderate seasons, as both overly hot temperatures can potentially damage the quality of your sake. For that reason, we do our very best to maintain cold temperatures inside the box.

Returns

We carefully control the climate in which all sake in our inventory is held. For this reason, we do not accept returns on sake purchases, which may have experienced varied changes in climate since leaving our warehouses. Please see our Returns + Cancellations page for more information.